Privacy policy
Privacy policy
At Espresso Coffee Machine UK, we are committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, purchasing our products, or contacting us, you agree to the practices described in this Privacy Policy.
Who We Are?
Espresso Coffee Machine UK is a London-based supplier of espresso machines, commercial coffee machines, coffee grinders, accessories, spare parts, and coffee equipment services across the United Kingdom.
What Personal Information We Collect?
We may collect and process the following types of personal information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction details
- Website usage data through cookies and analytics tools
- Information submitted through contact forms, consultations, or customer support enquiries
How We Collect Your Information?
We collect information in several ways, including when you:
- Visit our website
- Place an order
- Contact us by phone or email
- Request a consultation
- Subscribe to marketing communications
- Interact with our website through cookies and analytics tools
We may also receive information from trusted third-party service providers involved in payment processing, delivery, or website analytics.
How We Use Your Information?
We use your personal information to:
- Process and deliver orders
- Provide customer support and consultations
- Respond to enquiries
- Improve our website and services
- Send updates, promotions, and marketing communications
- Comply with legal obligations
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link included in our emails.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted third parties including:
- Payment processors
- Delivery and courier services
- Website hosting providers
- Marketing and analytics providers
- Legal or regulatory authorities where required by law
All third parties are required to keep your information secure and confidential.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.
You can manage or disable cookies through your browser settings.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.
Although we work hard to protect your data, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under UK data protection laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent where applicable
- Request transfer of your data
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
More information can be found at the official ICO website:
Information Commissioner’s Office (ICO)
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
London, United Kingdom
Email: sales@espressocoffeemachine.uk
